privacy
Core Integrative Health - Privacy Policy
PLEASE READ THESE TERMS CAREFULLY BEFORE USING THIS WEB SITE. USING THIS WEB SITE INDICATES THAT YOU ACCEPT THESE TERMS. IF YOU DO NOT ACCEPT THESE TERMS, DO NOT USE THIS WEB SITE
Introduction
This Privacy Policy outlines Core Integrative Health
("we", "our" or "the Company") practices with respect to information collected from users who access our website at https://www.coreintegrativehealth.ie/
("Site") or otherwise share personal information with us (collectively: "Users").
Grounds for data collection
Processing of your personal information (i.e. any information which may potentially allow your identification through reasonable means; hereinafter "Personal Information")
is necessary for the performance of our contractual obligations towards you and providing you with our services, to protect our legitimate interests and for compliance with legal and financial regulatory obligations to which we are subject.
When you use the Site, you consent to the collection, storage, use, disclosure and other uses of your Personal Information as described in this Privacy Policy.
We encourage our Users to carefully read the Privacy Policy and use it to make informed decisions.
What information do we collect?
We may collect Data about our patients, prospects and visitors.
Your Data are collected when you browse our website, contact us via email, phone or in person or through our website.
Data we collect fall into the following categories:
Your Data are collected when you browse our website, contact us via email, phone or in person or through our website.
Data we collect fall into the following categories:
- Identification information
- Contact information
- Medical information
- Browsing information
- Phone calls may be monitored or recorded for quality assurance and training purposes.
- Consultations may be recorded for quality assurance and safety of our personel, MP3 Digital Voice IC Recorder
- Video calls (zoom) may be recorded for quality assurance.
We collect two types of data and information from Users.
The first type of information is un-identified and non-identifiable information pertaining to a User(s), which may be made available or gathered via your use of the Site (“Non-personal Information”). We are not aware of the identity of a User from which the Non-personal Information was collected. Non-personal Information which is being collected may include your aggregated usage information and technical information transmitted by your device, including certain software and hardware information (e.g. the type of browser and operating system your device uses, language preference, access time, etc.) in order to enhance the functionality of our Site. We may also collect information about your activity on the Site (e.g. pages viewed, online browsing, clicks, actions, etc.).
The second type of information Personal Information
which is individually identifiable information, namely information that identifies an individual or may, with reasonable effort, identify an individual. Such information includes:
- Device Information: We collect Personal Information from your device. Such information includes geolocation data, IP address, unique identifiers (e.g. MAC address and UUID) and other information which relates to your activity through the Site.
- Registration information: When you register with our Site you will be asked to provide us with certain details such as: full name; email or physical address, and other information.
These Data are gathered directly from you via online booking and from direct communication with us, i.e. client intake form. Browsing history is collected via automated methods.
- The Data may include the following data as well as any other type of information that wespecifically request you to provide to us through our client intake forms, such as:
- Names
- Address
- Date of Birth
- Phone no
- Doctor’s details
- Next of kin
- Medical history
- Medical red flag
- Treatment notes
- Relationship data
How do we receive information about you?
We receive your Personal Information from various sources:
- When you voluntarily provide us with your personal details in order to register on our Site;
- When you use or access our Site in connection with your use of our services;
- From third-party providers, services and public registers (for example, traffic analytics vendors).
What information do we collect?
We do not rent, sell or share Users’ information with third parties, except as described in this Privacy Policy.
We may use the information for the following:
We may also disclose information if we have good reason to believe that disclosure of such information is helpful or reasonably necessary to: (i) comply with any applicable law, regulation, legal process or governmental request; (ii) enforce our policies (including our Agreement), including investigations of potential violations thereof; (iii) investigate, detect, prevent or take action regarding illegal activities or other wrongdoing, suspected fraud or security issues; (iv) to establish or exercise our rights to defend against legal claims; (v) prevent harm to the rights, property or safety of us, our users, yourself or any third party; or (vi) for the purpose of collaborating with law enforcement agencies and/or in case we find it necessary in order to enforce intellectual property or other legal rights.- Communicating with you – sending you notices regarding our services, providing you with technical information and responding to any customer/patient service issue you may have;
- To communicate with you and to keep you informed about our latest updates and services;
- To serve you advertisements when you use our Site (see more under "Advertisements");
- To market our websites and products (see more under "Marketing");
- For statistical and analytical purposes, intended to improve the Site.
User Rights
You may request to:
- Receive confirmation as to whether or not personal information concerning you is being processed and access your stored personal information, together with supplementary information.
- Receive a copy of personal information you directly volunteer to us in a structured, commonly used and machine-readable format.
- Request rectification of your personal information that is in our control.
- Request erasure of your personal information.
- Object to the processing of personal information by us.
- Request to restrict processing of your personal information by us.
- Lodge a complaint with a supervisory authority.
However, please note that these rights are not absolute and may be subject to our own legitimate interests and regulatory requirements.
Appointment Reminder Policy
72 Hours – A reminder SMS will be sent 72 hours prior to your appointment. Please reply to confirm your appointment or call reception to reschedule.
48 Hours – A second reminder SMS will be sent 48 hours prior to your appointment for those patients who have not already confirmed their appointment
You will be given 24 hours after the second SMS was sent to confirm your appointment, or call to reschedule. Failure to reply within the 24 hours of your appointment will result in your appointment being cancelled and offered to patients that are on the waiting list.
All patients without mobile phones or who prefer landline contact will be contacted at the same intervals, by Core Integrative Health. If we do not have confirmation of your appointments per the time frame above, your appointment will be cancelled.
Please note this applies to all appointments within our practice.
24 Hours – A third reminder SMS will be sent 24 hours prior to your appointment .
48 Hours – A second reminder SMS will be sent 48 hours prior to your appointment for those patients who have not already confirmed their appointment
You will be given 24 hours after the second SMS was sent to confirm your appointment, or call to reschedule. Failure to reply within the 24 hours of your appointment will result in your appointment being cancelled and offered to patients that are on the waiting list.
All patients without mobile phones or who prefer landline contact will be contacted at the same intervals, by Core Integrative Health. If we do not have confirmation of your appointments per the time frame above, your appointment will be cancelled.
Please note this applies to all appointments within our practice.
24 Hours – A third reminder SMS will be sent 24 hours prior to your appointment .
Appointment cancellation policy
All appointment cancellations are required to be given a minimum of 24 hours prior to your appointment
or you will incur a late cancellation fee of €50. This fee will be payable at the time of cancellation. The €50 cancellation fee will be required to be paid prior to you booking any subsequent appointments. If you have an appointment booked but have not paid the fee, you will be required to cancel the booked appointment until fee has been paid.
Did not attend appointment (DNA)
All appointments where a patient has not attended, and where the patient has not advised of cancellation, will incur a fee of € 50. The € 50 DNA fee will be required to be paid prior to booking any subsequent appointments. If you have an appointment booked but have not paid the fee, you will be required to cancel the booked appointment until fee has been paid.
Data transfer
Upon receiving a written request from you seeking Data transfer, we will provide a hardcopy copy of your original treatment notes with no alterations from the original. These will be handed in person or sent by registered post.
Retention
We will retain your personal information for as long as necessary to provide our services, and as necessary to comply with our legal obligations, resolve disputes and enforce our policies. Retention periods will be determined taking into account the type of information that is collected and the purpose for which it is collected, bearing in mind the requirements applicable to the situation and the need to destroy outdated, unused information at the earliest reasonable opportunity. Under applicable regulations, we will keep records containing client personal data, account opening documents, communications and anything else as required by applicable laws and regulations.
We may rectify, replenish or remove incomplete or inaccurate information, at any time and at our own discretion.
Cookies
We and our trusted partners use cookies and other technologies in our related services, including when you visit our Site or access our services.
A "cookie" is a small piece of information that a website assigns to your device while you are viewing a website. Cookies are very helpful and can be used for various different purposes. These purposes include allowing you to navigate between pages efficiently, enabling automatic activation of certain features, remembering your preferences and making the interaction between you and our Services quicker and easier. Cookies are also used to help ensure that the advertisements you see are relevant to you and your interests and to compile statistical data on your use of our Services.
The Site uses the following types of cookies:
a. 'session cookies'
which are stored only temporarily during a browsing session in order to allow normal use of the system and are deleted from your device when the browser is closed;
b. 'persistent cookies' which are read only by the Site, saved on your computer for a fixed period and are not deleted when the browser is closed. Such cookies are used where we need to know who you are for repeat visits, for example to allow us to store your preferences for the next sign-in;
c. 'third-party cookies'
which are set by other online services who run content on the page you are viewing, for example by third-party analytics companies who monitor and analyse our web access.
Cookies do not contain any information that personally identifies you, but Personal Information that we store about you may be linked, by us, to the information stored in and obtained from cookies. You may remove the cookies by following the instructions of your device preferences; however, if you choose to disable cookies, some features of our Site may not operate properly and your online experience may be limited.
We also use a tool called “Google Analytics” to collect information about your use of the Site. Google Analytics collects information such as how often users access the Site, which pages they visit, when they do so, etc. We use the information we obtain from Google Analytics only to improve our Site and services. Google Analytics collects the IP address assigned to you on the date you visit sites, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Google’s ability to use and share information collected by Google Analytics about your visits to this Site is restricted by the Google Analytics Terms of Use
and the Google Privacy Policy.
Third-party collection of information
Our policy only addresses the use and disclosure of information we collect from you. To the extent you disclose your information to other parties or sites throughout the internet, different rules may apply to their use or disclosure of the information you disclose to them. Accordingly, we encourage you to read the terms and conditions and privacy policy of each third party that you choose to disclose information to.
This Privacy Policy does not apply to the practices of companies that we do not own or control, nor to individuals whom we do not employ or manage, including any of the third parties which we may disclose information to as set out in this Privacy Policy.
Google Analytics
We inform you, in particular, that We use Google Analytics to collect information about use of our online services. We do not combine the information collected through the use of Google Analytics with personally identifiable information. We inform you that Google Analytics plants a permanent cookie on your web browser to identify you as a unique user the next time you visit our site, the cookie cannot be used by anyone but Google. Google’s ability to use and share information collected by Google Analytics about your visits to this site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy. You can prevent Google Analytics from recognizing you on return visits to this site by disabling cookies on your browser. For more information on Google Analytics, please visit Google Analytics.
How do we safeguard your information?
We take great care in implementing and maintaining the security of the Site and your information. We employ industry standard procedures and policies to ensure the safety of the information we collect and retain, and prevent unauthorised use of any such information, and we require any third party to comply with similar security requirements, in accordance with this Privacy Policy. Although we take reasonable steps to safeguard information, we cannot be responsible for the acts of those who gain unauthorised access or abuse our Site, and we make no warranty, express, implied or otherwise, that we will prevent such access.
We are committed to taking appropriate measures designed to keep your Data secure.
Our technical, administrative and physical procedures are designed to protect Data from loss, theft, misuse and accidental, unlawful or unauthorized access, disclosure, alteration, use and destruction. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once it is received.
All personal informations are SSL encrypted
SSL Encryption
SSL (Secure Sockets Layer) is a protocol developed for transmitting private documents or information via the Internet. SSL creates a secure connection between a client and a server, encrypting sensitive information being transmitted through the web page.
Many websites, like banking or e-commerce sites, use SSL to obtain confidential user information.
You can tell if a web page has SSL if the URL begins with https:// rather than http://
Your browser may also display an open or closed lock icon in the address bar.
Our technical, administrative and physical procedures are designed to protect Data from loss, theft, misuse and accidental, unlawful or unauthorized access, disclosure, alteration, use and destruction. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once it is received.
All personal informations are SSL encrypted
SSL Encryption
SSL (Secure Sockets Layer) is a protocol developed for transmitting private documents or information via the Internet. SSL creates a secure connection between a client and a server, encrypting sensitive information being transmitted through the web page.
Many websites, like banking or e-commerce sites, use SSL to obtain confidential user information.
You can tell if a web page has SSL if the URL begins with https:// rather than http://
Your browser may also display an open or closed lock icon in the address bar.
Advertisements
We may use a third-party advertising technology to serve advertisements when you access the Site. This technology uses your information with regards to your use of the Services to serve advertisements to you (e.g., by placing third-party cookies on your web browser).
Marketing
We may use your Personal Information such as your name, email address, telephone number, etc., ourselves or by using our third-party subcontractors, for the purpose of providing you with promotional materials concerning our services which we believe may interest you.
To respect your right to privacy, within such marketing materials we provide you with the means to opt out of receiving further marketing offers from us. If you unsubscribe, we will remove your email address or telephone number from our marketing distribution lists.
Please note that even if you have unsubscribed from receiving marketing emails from us, we may send you other types of important email communications without offering you the opportunity to opt out of receiving them. These may include customer service announcements or administrative notices.
Minors
We understand the importance of protecting children’s privacy, especially in an online environment. The Site is not designed for or directed at children. Under no circumstances shall we allow the use of our services by minors without prior consent or authorisation by a parent or legal guardian. We do not knowingly collect Personal Information from minors. If a parent or guardian becomes aware that his or her child has provided us with Personal Information without their consent, he or she should contact us at info@coreintegrativehealth.ie
In the event of a Breach
Every precaution will be taken to avoid a breach of your Data, but if such a breach should occur, it will be documented, assessed as to its severity and appropriate action taken. The Data Protection Commissioner will be informed, An Garda Siochana and financial institutions will be contacted for assistance and you will be contacted to help you take steps to mitigate the risks to yourself, if it is deemed a severe enough breach as to put
you, your identity, your financial means, etc. at risk We may need to change this Privacy Statement from time to time. We will alert you to
material changes by, for example, placing a notice on our website and/or by sending you a text message and/or an email. You are responsible for periodically reviewing this Privacy Statement.
you, your identity, your financial means, etc. at risk We may need to change this Privacy Statement from time to time. We will alert you to
material changes by, for example, placing a notice on our website and/or by sending you a text message and/or an email. You are responsible for periodically reviewing this Privacy Statement.
Updates or amendments to this Privacy Policy
We reserve the right to periodically amend or revise the Privacy Policy; material changes will be effective immediately upon the display of the revised Privacy policy. The last revision will be reflected in the "Last modified" section. Your continued use of the Platform, following the notification of such amendments on our website, constitutes your acknowledgment and consent of such amendments to the Privacy Policy and your agreement to be bound by the terms of such amendments.
How to contact us
If you have any general questions about the Site or the information we collect about you and how we use it, you can contact us at office at core-integrative-health.com
Core Integrative Health
38-39 Fitzwilliam Square
Dublin 2
Ireland
Last Modified 15.10.2024
Last Modified
16.01.2019
Our goal is to aid patients to improve their health.
In order to succeed, we must address the underlying cause of disease, and guide patients to optimal health through effective, individualised, natural therapies that integrate the healing powers of body and mind.
In order to succeed, we must address the underlying cause of disease, and guide patients to optimal health through effective, individualised, natural therapies that integrate the healing powers of body and mind.